Privacy Policy

Introduction

FlowLogik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document automation platform.

Information We Collect

Account Information

• Name, email address, and company information
• Payment and billing information (processed securely through Stripe)
• Account credentials and authentication data

Document Data

• Documents you upload for processing
• Extracted data and workflow results
• Integration credentials for third-party services

Usage Information

• Log data (IP address, browser type, device information)
• Workflow execution history and API usage
• Feature usage and interaction data

How We Use Your Information

• Provide Services: Process documents, execute workflows, and deliver AI extraction
• Improve Platform: Analyze usage patterns to enhance features and accuracy
• Customer Support: Respond to inquiries and troubleshoot issues
• Billing: Process payments and manage subscriptions
• Security: Detect fraud, abuse, and unauthorized access
• Communications: Send service updates and product announcements (opt-out available)

Data Security

We implement industry-standard security measures:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access and multi-factor authentication
• Infrastructure: Secure cloud hosting with SOC 2 compliance
• Monitoring: 24/7 security monitoring and threat detection
• Backups: Regular automated backups with point-in-time recovery

Data Sharing and Disclosure

We do not sell your data. We may share information with:

• Service Providers: AI processing partners, cloud infrastructure, payment processors
• Integrations: Third-party apps you connect (QuickBooks, Xero, etc.) per your instructions
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

Data Retention

We retain your data as follows:

• Active Accounts: Data retained for the duration of your subscription
• Free Tier: Document data retained for 7 days
• Paid Tiers: Document data retained per your plan (30-365 days)
• Deleted Accounts: Data permanently deleted within 30 days of account closure

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Export your data in machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@flowlogik.com

Cookies and Tracking

We use cookies and similar technologies for:

• Essential: Authentication and security
• Analytics: Usage patterns and performance (Google Analytics)
• Preferences: Save your settings and preferences

You can control cookies through your browser settings.

International Data Transfers

Your data may be processed in the United States and other countries. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) and EU-US Data Privacy Framework compliance where applicable.

Children's Privacy

FlowLogik is not intended for users under 18 years of age. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.